|
Joinindia Managed
Standard |
Joinindia Managed
Corporate |
Joinindia Managed
Enterprise |
| Basic Server Activities : |
|
|
|
| Basic 24 x 7 Server Uptime Monitoring |
Yes |
Yes |
Yes |
| Unlimited Reboot Requests |
Yes |
Yes |
Yes |
| Managed SysAdmin Activities : |
|
|
|
| Restarting Services OR Applications OR Processes |
Yes |
Yes |
Yes |
| Identifying CPU Load | Memory Utlilisation | Disk Space Utilisation |
Yes |
Yes |
Yes |
Operating System Administration [Patch Management,
Anti‐Virus Management] |
Yes |
Yes |
Yes |
DNS Server Management. [Creating DNS Zones,
DNS Zone management] |
Yes |
Yes |
Yes |
Web Server Management [adding domains, password
protection, web server configuration] |
Yes |
Yes |
Yes |
FTP Server Management [creating users, restricting
access, setting up new users] |
Yes |
Yes |
Yes |
Mail Server Management [adding/deleting users,
mail forwards, auto‐responders] |
Yes |
Yes |
Yes |
Hardware Management [disk partitioning &
disk RAID management] |
Yes |
Yes |
Yes |
| Log Management & Archiving |
Yes |
Yes |
Yes |
| Managed Database Administration Activities : |
|
|
|
| Review current database implementation |
Yes |
Yes |
Yes |
| Set Performance Expectations |
Yes |
Yes |
Yes |
| Identify Standard Operating Procedures |
Yes |
Yes |
Yes |
| Select optimum database hardware & software mix |
Yes |
Yes |
Yes |
| Establish a database growth & backup plan |
Yes |
Yes |
Yes |
| Provide a backup & disaster recovery plan |
Yes |
Yes |
Yes |
| Agree on a Migration Plan |
Yes |
Yes |
Yes |
| Develop Custom Monitoring Plan |
Yes |
Yes |
Yes |
Set Up Alerting Thresholds for Memory Usage,
CPU Utilization, Disk I/O Perfomanance |
Yes |
Yes |
Yes |
| Document Change Control Procedures |
Yes |
Yes |
Yes |
| On‐Demand Detailed Performance Reports |
Yes |
Yes |
Yes |
| Database Current Activity & Backup History |
Yes |
Yes |
Yes |
| Database Missing Indexes |
No |
Yes |
Yes |
| Database Schema Changes |
No |
Yes |
Yes |
| Database Security Audits |
No |
Yes |
Yes |
| Managed Backup Activities : |
|
|
|
Backup Management [Creating Backup Set,
Installing Backup
Agent depending onapplication] |
Yes |
Yes |
Yes |
Creating Backup Plan [Frequency of Backup,
What to Backup, Restoration Plan] |
Yes |
Yes |
Yes |
Backup Plan Review [Speed of Backup &
Restoration,Mock Restore, Backup Integrity Checks |
Yes |
Yes |
Yes |
| Assess & Define Comprehensive Backup & Recovery Plan |
Yes |
Yes |
Yes |
| Integrate Backup Plan into Overall Managed Hosting Plan |
Yes |
Yes |
Yes |
| Minimize impact of backup activities |
Yes |
Yes |
Yes |
| Segregate Backup Activity on a Separate Backup Network |
Yes |
Yes |
Yes |
| Define Backup Retention Periods & Encryption Standards |
Yes |
Yes |
Yes |
| Design Optional Application Specific Backup Strategies |
Yes |
Yes |
Yes |
| Complete Backup System Verification |
Yes |
Yes |
Yes |
| Verify completion of each backup session |
Yes |
Yes |
Yes |
| Provide Optional Test Recovery Strategies |
No |
Yes |
Yes |
| Schedule Regular Backup during off peak hours |
Yes |
Yes |
Yes |
| Aggregate Backup Usage |
Yes |
Yes |
Yes |
| Determine Impending Backup Limit Alerts |
Yes |
Yes |
Yes |
| Evaluate Backup Usage Trends |
No |
Yes |
Yes |
Apply Scalability foresight to anticipate backup
capacity needs |
No |
Yes |
Yes |
| Managed Security Activities : |
|
|
|
| Develop Security Profile |
NO |
Yes |
Yes |
Integrate Security Consideration into overall
managed hosting plan |
No |
Yes |
Yes |
| Identify security & compliance issues |
No |
Yes |
Yes |
| Server Hardening |
No |
Yes |
Yes |
| Firewall Selection |
No |
Yes |
Yes |
| Set Anti‐Virus Parameters |
No |
Yes |
Yes |
| Define OS & Application Patching Schedules |
No |
Yes |
Yes |
| Perform Monthly Systems Patching |
No |
Yes |
Yes |
| Full‐System Virus Scanning |
No |
Yes |
Yes |
| Monitoring Real time for DDoS |
No |
Yes |
Yes |
| Track successfully applied software patches |
No |
Yes |
Yes |
| Highlight any alerts from virus scan & vulnerability scans |
No |
Yes |
Yes |
| Firewall Health Status Reports |
No |
Yes |
Yes |
| Vulnerablity Assesment & Scanning Service |
No |
Yes |
Yes |
| Security Policy Creation |
No |
Yes |
Yes |
| Security Policy Review |
No |
Yes |
Yes |
| Incident Co‐rellation & Analysis |
No |
Yes |
Yes |
| Forensic Analysis |
No |
Yes |
Yes |
| Information Security Management |
No |
Yes |
Yes |
| Compliance Monitoring |
No |
Yes |
Yes |
| IT Risk Assesment |
No |
Yes |
Yes |
| Managed Monitoring Services : |
|
|
|
| Identify components & key attributes to monitor |
Yes |
Yes |
Yes |
| Develop run‐book processes customzed to your business |
Yes |
Yes |
Yes |
| Integrate Monitoring into overall managed hosting plan |
Yes |
Yes |
Yes |
| Identify relationships of monitored systems |
Yes |
Yes |
Yes |
| Define component to monitor |
Yes |
Yes |
Yes |
| Define monitoring thresholds |
Yes |
Yes |
Yes |
| Identify custom logs to monitor |
Yes |
Yes |
Yes |
| Develop customised remediation plans |
|
Yes |
Yes |
Yes |
| Perform critical services monitoring |
Yes |
Yes |
Yes |
| complete system availability monitoring |
Yes |
Yes |
Yes |
| Monitor full range of system performance indicators |
Yes |
Yes |
Yes |
| Monitor key event log alerts & custom log files |
Yes |
Yes |
Yes |
| Aggregate Bandwidth Reports |
Yes |
Yes |
Yes |
| Analyze Performance Trends Reports |
Yes |
Yes |
Yes |
| Monitored Alearts Reports |
Yes |
Yes |
Yes |
| Apply Scalability foresight to anticipate growth needs |
Yes |
Yes |
Yes |
| Managed Storage Services : |
|
|
|
| Assess & Define a comprehensive disk & storage plan |
Yes |
Yes |
Yes |
| Integrate Storage Plan into overall managed hosting plan |
Yes |
Yes |
Yes |
| Define your current storage needs |
Yes |
Yes |
Yes |
Provide options for high‐availability storage
[iSCSI, Fiber Channel Storage etc] |
No |
Yes |
Yes |
| Anticipate storage growth requirements |
No |
Yes |
Yes |
| Complete storage systems verifications |
No |
Yes |
Yes |
| Anticipate capacity demands |
No |
Yes |
Yes |
| Monitor Snapshots & Data Replication |
No |
Yes |
Yes |
| Aggregate Storage Utilisation Reports |
No |
Yes |
Yes |
| Conduct regular storage review sessions |
No |
Yes |
Yes |
Apply scalability foresight to anticipate storage
capacity needs |
No |
Yes |
Yes |
| Planning | Reporting | Review Process : |
|
|
|
| Implmentation Plan |
No |
No |
Yes |
| Data Protection & Recovery Plan |
No |
No |
Yes |
| Support & Escalation Plan |
No |
No |
Yes |
| Published Maintenance Calendar |
No |
No |
Yes |
| Operational Maintenance Plan |
No |
No |
Yes |
| Change Control Reports |
No |
No |
Yes |
| Performance & Scalability Review |
No |
No |
Yes |
| Security & Compliance Review |
No |
No |
Yes |
| Customer Satisfaction Review |
No |
No |
Yes |
| Configuration & Change Management |
No |
No |
Yes |
| Performance Monitoring |
No |
No |
Yes |
| Fault Management |
No |
No |
Yes |
| Reporting & Escalation |
No |
No |
Yes |
| Third Party Application Support |
No |
No |
Yes |
Application Management [Dev|Test|Prod Setup,
Emergency Bug Fixes, Release Mgmt Activitie |
No |
No |
Yes |
| Managed Service Plan Monthly Charges in Rs. (per server) |
5999/- |
10,499/- |
14,999/- |
JoinIndia 24*7*365 onlineSupport:
Call JoinIndia Sales Team to Order JoinIndia Remote Managed Services at +91 8090606090
e‐mail us at support@managenow.info
Create Support Ticket via - http://support.managenow.info
FAQ- http://Faq.Managenow.info . |
