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54.91.171.137
  Callcenter
 
Call Centre Solutions  

We introduce our self as one of the fastest growing company in the field of Information Technology since past 8 years now.

We are into Web Hosting (Shared Hosting, Dedicated Server, Collocation Servers, Domain Registrations, and Web/Database Programming etc. at our Data Centre in USA), Wi-Fi wireless technology providing last mile Point 2 Point & Point 2 Multi Point Internet & raw Bandwidth connectivity to ISPs & End Users, BPO & Call Centre Solutions, Server Maintenance, Turn Key Projects, Project Consultancy, Intranet, Wide Area Network, VPN, MPLS & More..

Under our BPO division we would like to have your domestic call centre process which we can start within 30-45 working days of confirm order at Lucknow (UP)

We offer customized voice and web-based services to you, throughout India, UK, US, Europe, Canada and Australia. We specialize in for pay per performance based Inbound and Outbound telemarketing services or pay per Inbound Outbound call basis.

Our value added services include Help Desk, Lead generation, Technical support, Web site promotion, Voice Message Broadcast, Voice Message Broadcast with Interactive Feedback IVR,  E-mail, SMS Marketing campaigns, Fax Broad Casting and Data Entry & Processing, Bulk Scanning of documents having a capacity of up to 5 Lac. A3 pages per day.

Our facilities are equipped with latest call centre technologies like CTI, Soft Phone, Predictive dialer software, IVR, ACD and Fax on Demand, Voice logging and call blending. It is one stop call centre for your Inbound and Outbound Telemarketing, Customer support, Help Desk, Lead generation, Technical support, Web site promotion, Email Marketing campaigns, Fax Broad Casting and Data entry.

We have got a robust infrastructure to manage campaigns for you. We can manage a broad range of outbound services for clients across various industry segments. We have the expertise to set up and manage large outbound call centre operations. Our agents are proficient in handling the entire gamut of calls, from simple welcome calls to calls pertaining to surveys, verifications, lead generation, collections, etc.

What does a Call Centre do for an Organisation?

» It allows a wider customer base to do business with.

» It offers an economical means of reaching diverse and widely distributed customer group.

» It fine tunes offerings to specific customer groups.

» It allows customers easy access to experts.

» It facilitates business round the clock and in any geography.

» It allows a company to avoid the overheads of brick and mortar branches.

We request you to kindly grand us permition to meet you in person and get to know your actual requirements and then we can offer you our financial quote for the same.

 
   
Services  

» Telemarketing services

» Lead generation / qualification

» Prospecting

» Promoting new services or products

» Credit authorization

» Automatic Voice Broadcasting

» SMS Services

» Credit verifications

» Collections

» 3rd party verification service

» Insurance verifications

» Employment verification

» Research surveys

» Opinion surveys

 Outsourcing services are therefore not just fast, they meet high standards. That's because quality control is a central part of what we do at our facilities. We constantly monitor the standards and policies the professionals at the facility work undertake, to make sure they keep pace with changing conditions.

This commitment to quality translates not only into timely and accurate work, but also into a value-added proactive approach to problem solving.

 
   
Expertise  

» Skilled, professional, customer support and technical service representatives

» Improved market coverage

» Faster ramp-up, launch, and roll-out of new campaigns

» Experience with programs similar to yours

» Rapid response to market conditions

» Account management expertise

» Enhanced reporting capabilities

» Market testing capabilities

» Remote call monitoring

 
   
Technology  

A Call center facilitates the flow of information from customer database to the telecommunication network operated by call center agents. Some of the technologies used to enable these processes are detailed below.

¤ Automatic Call Distribution: Automatic Call Distribution (ACD) system is the basic technology of a call center. ACD routes calls from customers to the most appropriate telephone operator according to a pre-selected criteria. The ACD may be connected to the company's MIS allowing continuous monitoring to the number of calls entering the system and the way they are handled by individual agents.

¤ Computer Telephony Integration (CTI): It is a process whereby a telephone switch passes certain call information to a computer to manage the call, based on commands from software application. In its simplest form, CTI allows 'screen popping' whereby the database records of the caller appear on the screen.

¤ Caller Line Identification (CLI): CLI identifies the number from which the caller is calling. This allows CC operators to monitor problems (e.g. one customer making repeated calls due to difficulty of connection etc.) The integration of CLI and CTI allows a computer to call up on screen the file of the customer calling, as soon as the call is made. This allows the operator to have specific customer information immediately available allowing for better service levels.

¤ Scripting: A script for the telephone conversation is automatically called up on the screen of the agent. When combined with CLI and CTI, there is also the facility to add the customer name at certain points in the conversation. Scripting tends to be used only for outgoing calls such as those for marketing campaigns.

¤ Call Blending: Using the MIS together with the ACD allows for peak period staffing by identifying those periods.

¤ Predictive Dialers: Predictive dialers are used in situations where the length of the conversation tends to be standardized e.g. marketing campaigns. The dialer predicts the time that the call will end and begins to dial the next number in order that the agent can go directly onto the next call eliminating time spent dialing, waiting and getting engaged numbers.

¤ Interactive Voice Response (IVR): IVR allows for interaction between a caller and a database. The two technologies are:-

» Auto-Attendant: a digitally recorded message is played to the caller giving them a number of options.

» Complex IVR: where a call can be routed to the customer database allowing the customer to complete on-line transactional processes (OLTP) via a touch-tone phone or advanced voice system

¤ Dialed Number Information Service (DNIS): This technology can be used to route calls to particular workgroups or skill sets within a call centre such as those agents who can speak a particular language or who can provide technical support for a particular product.

 
   
Features  
  • Auto Attendants
  • Call transfer
  • Voice broadcast
  • Message Delivery
  • Multiple language voice announcements
  • Free professionally voiced greetings included
  • Voicemail Systems
  • Fax On Demand - retrieval of fax on same call or redirect fax to dedicated fax machine
  • Access to messages anywhere
  • Password protected
  • Multiple telephone line support
  • Inbound and outbound calling capability
  • Fully programmable setup with fully functional plans included
  • Microsoft Access and Microsoft SQL Server
  • Supports ISDN, E1/T1, DID and analog interfaces
  • Customized Voice Mail cum IVRS Support for multiple T1/E1 Lines
  • Message Multicasting to Multiple Customers existing in Database
  • Skill Set Routing, ACD, Hunting and UMS Support
  • Easy Retrieval of Voice Files and Other Data/Events
  • Problem Hotlines
  • Card Activation
  • Pay-by-Phone
  • Product Ordering
  • Location Finder
  • Surveys & Polls
  • Information Lines
  • Dating/Chat Lines
  • Price/Stock Enquiries 
  • Market Research
  • Alerts & Reminders
  • Event Registration
  • Reduced cost for all support areas
  • Reduced confusion for the customer
  • Deployable to Hotel, Hospital, Transportation, Education, Corporate, Telecom Industrial, IP-PBX, Reservation, Phone Banking, Website Integration Domains
 
 
 
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